Service That Fits
Your Needs
Whether you're looking for one-time service or ongoing support,
we've made it easy to find the right fit.
À La Carte
Service
Request service as needed — no plan required.
One-time preventative maintenance and repair services available without a contract. Ideal for clinics with minimal service needs or who are new to working with us.
. Available on a per-call basis: ✔ Preventative maintenance ✔ On-demand repairs ✔ No minimum commitment
Essential
PM Plan
Stay compliant.
Skip the extras.
Includes all manufacturer-recommended preventative maintenance — flat-rate and proactively scheduled to protect MQSA compliance and support uptime. Repairs are billed à la carte at a preferred rate.
. Included with this plan: ✔ All manufacturer-recommended preventative maintenance ✔ PM scheduling and reminders — no missed PMs, no compliance gaps ✔ Flexible after-hours PM availability (until 10pm) ✔ 5% discount on repair labor and travel • Repairs billed per call • Parts billed separately, as needed — always at vendor cost, with no markup
Precision
Core Plan
Weekday workhorse.
Built to keep
you running.
Includes preventative maintenance, repair labor, and travel during standard service hours. Our most popular plan for facilities seeking dependable weekday coverage without overtime.
. Everything in Essential PM Plan, plus: ✔ All repair labor and travel included during standard service hours ✔ Engineer onsite within 1 business day for repair calls ✔ Multi-year contract discounts • Overtime labor and travel billed separately • Parts billed separately, as needed — always at vendor cost, with no markup
Precision+
Priority Plan
After-hours.
All-in.
Always on.
Includes everything in the Precision Plan, plus after-hours and weekend service at no additional cost. Priority scheduling ensures you're first in line when urgent support is needed.
. Everything in Precision Core Plan, plus: ✔ Overtime, weekends, and holidays fully covered ✔ Same-day engineer dispatch for calls placed before 12pm ✔ Top priority in the repair queue ✔ Multi-year contract discounts • Parts billed separately, as needed — always at vendor cost, with no markup
Compare Plans | Essential PM Plan | Precision Core Plan | Precision+ Priority Plan |
|---|---|---|---|
Plan features: | |||
Preventative maintenance | ✓ | ✓ | ✓ |
PM scheduling and reminders | ✓ | ✓ | ✓ |
After-hours PM availability (until 10pm) | ✓ | ✓ | ✓ |
Repair labor and travel included (standard hours) | — | ✓ | ✓ |
Overtime, weekend, and holiday coverage included | — | — | ✓ |
Target engineer arrival for repairs | Prompt scheduling | By next business day | Same day (calls before 12pm) |
Priority placement in repair queue | ✓ | ✓✓ | ✓✓✓ |
Dedicated Customer Success Manager | ✓ | ✓ | ✓ |
Multi-year contract discounts | — | ✓ | ✓ |
Parts | Billed separately — no markup | Billed separately — no markup | Billed separately — no markup |
Installations or removals | Not included | Not included | Not included |
Equipment upgrades or software licenses | Not included | Not included | Not included |
Plan Features | Essential PM Plan | Precision Core Plan | Precision+ Priority Plan |
|---|---|---|---|
Preventative maintenance | ✓ | ✓ | ✓ |
PM scheduling and reminders | ✓ | ✓ | ✓ |
After-hours PM availability (until 10pm) | ✓ | ✓ | ✓ |
Repair labor and travel included (standard hours) | — | ✓ | ✓ |
Overtime, weekend, and holiday coverage included | — | — | ✓ |
Target engineer arrival for repairs | Prompt scheduling | By next business day | Same day (calls before 12pm) |
Priority placement in repair queue | ✓ | ✓✓ | ✓✓✓ |
Dedicated Customer Success Manager | ✓ | ✓ | ✓ |
Multi-year contract discounts | — | ✓ | ✓ |
Parts | Billed separately — no markup | Billed separately — no markup | Billed separately — no markup |
Installations or removals | Not included | Not included | Not included |
Equipment upgrades or software licenses | Not included | Not included | Not included |
